Frequently Asked Questions

BOOKING YOUR TRIP WITH US

Which payment methods you do accept?

Debit card, credit card or bank transfer

Can I pay my balance off in installments

Yes, after your initial deposit you may pay in installments at any time by debit card, credit card, or bank transfer, this must be paid in full 18 weeks prior to travel.

How do I make a booking?

Call our friendly sales team on +44 (0)1624 640044 or send an email to [email protected] and we will guide you through the process.

What information do you require at the time of booking

Full name of all passengers, lead passenger postal address/ contact telephone number and travel details if travel was not booked direct with Duke Travel

What deposit is required to book?

This depends on the event and type of trip you are booking, you will be advised at the time of your enquiry. A non refundable 10% booking fee is included within the total cost of the booking which will be retained in the event of holiday cancellation outside of Duke’s control. Additional fees may apply to cancellations.

When is my balance due

The full balance must be paid 18 weeks (126 days) before your departure date.

Can I tailor make my trip

Yes, we can build bespoke packages based on your individual needs and preferences. Give our friendly sales team a call on +44 (0) 1624 640044 or email [email protected] and we will put together your dream trip.

When will my booking be confirmed

Once your payment has cleared and we have received confirmation from our suppliers, we will then confirm your holiday by email. Your confirmation documents will include your itinerary, a receipt for your deposit payment, your balance payment amount and due date, copy of your standalone certificate and a link to our Terms and Conditions . In most cases your confirmation will be sent within two working days. (If you book on a Friday, please note that you may receive your booking confirmation email on the following Tuesday.)

Do I need travel insurance

Adequate travel insurance is a condition of your contract with Duke.

Do you offer travel insurance

We provide travel insurance via our partner Holiday Extras. We are happy to provide details of travel insurance policies on request.

Can I make changes to my holiday after I have booked

If you would like to make changes to your holiday after you have booked, we will always try to help you, although we cannot always guarantee changes can be made. All changes are subject to availability at the time, and also subject to our terms and conditions and those of our suppliers. Any cancellation or amendment request must be sent to us in writing and will not take effect until received by us. Requests to alter bookings will be taken only from the lead member of the party. Where the request can be met, we will confirm the amendment by issuing a revised Confirmation Invoice. We will make an administration charge of up to £25 per booking amendment (maximum £150 per booking reference number) which will be payable along with any price increase for the altered arrangements.

Disability and Special Arrangements

If you have any kind of disability or reduced mobility issues or require any assistance during travel, just give us as much information as you can at the time of booking and we will do all we can to give you the right information and the best package to suit your needs. Different race circuits have different facilities but we are always happy to discuss the options so you can make a decision as to what works for you.

TRAVEL TRUST ASSOCIATION

Who are the Travel Trust Association?

The Travel Trust Association is a travel trade association. Our members consist of travel agents, tour operators and travel organisers. The Travel Trust Association exists in order to protect you, the customer, with 100% financial protection and has been doing so for over 20 years. This means that every penny that you pay to our members is protected by the Travel Trust Association.

What does it mean if a company is a member of the TTA?

It means that you can book your holiday secure in the knowledge that Travel Trust Association will protect you in the unlikely event of a member becoming insolvent. Should a member of the Travel Trust Association for any reason financially fail or cease trading, the Travel Trust Association will liaise with the suppliers and Tour Operators to ensure that you holiday goes ahead unaffected. If for any reason this is not possible, we will administer a claim for a refund of money that you have paid to a member for your holiday. All members of the Travel Trust Association have to abide by the member Code of Conduct. This is to ensure that the customers receive the best possible service.

How does the TTA provide 100% financial protection for me?

Every Travel Trust Association member deposits your money into the Trust Account. A Trust Account is a bank account designated to hold the customer's money. Your money remains in the Trust Account and is supervised by an appointed trustee who is either a banker, chartered or certified accountant or a solicitor. Both the Travel Trust Association members and the trustee are required to authorise payments from the trust account. In addition to being held in trust, you also have a financial guarantee from the Travel Trust Association. TTA will guarantee the financial obligation of its members up to a maximum any one passenger of £11,000. So if you paid £2,000 we guarantee we will reimburse the loss of the £2,000, where it is not available for you from the Trust Account.

What is the complaints procedure?

In the event of a breakdown of communication or a serious disagreement between a member and their customer, the Travel Trust Association can act as an independent intermediary. All complaints are dealt with in writing.

TRAVELLING TO THE ISLE OF MAN

Is the Isle of Man part of the United Kingdom?

The Isle of Man is a self-governing jurisdiction that is not part of the United Kingdom but is a Crown Dependency with Queen Elizabeth II as head of state. The Isle of Man is not a member of the European Union but Protocol 3 of the UK's Act of Accession to the Treaty of Rome includes the Isle of Man within the EU's customs area. EU citizens are currently entitled to travel and reside, but not work, on the Island without restriction.

Do I need a Visa?

The Isle of Man is currently part of the Common Travel Area (England, Scotland, Wales, Channel Islands, Northern Ireland, Ireland and Isle of Man). EU citizens are currently entitled to travel and reside, but not work, on the Island without restriction. Isle of Man rules on immigration closely mirror but do not exactly replicate the UK’s.

Why we need your travel details

When you make a booking with us, we are asked by the accommodation provider to advise arrival times so that they can plan for your arrival. In some instances, this information is required for insurance reasons, especially on sports clubs that open as temporary campsites. Glamping suppliers require this information so that someone is available to check you in, even if this is during the night. If you have booked a private port transfer, it is essential you provide flight times and numbers or if by sea the times and routes. Need to check if we have the details? Contact our team calling +44 (0) 1624 640044 or email [email protected]

Am I covered for health emergencies in the Isle of Man if I am a UK resident?

The Isle of Man and the UK have a reciprocal agreement in place where Isle of Man residents visiting the UK, and UK residents visiting the Isle of Man have the assurance of receiving free emergency healthcare. Although treatment is free, repatriation (return travel to someone's home country) has never been included as part of the reciprocal agreement, and this remains the case today.

Is the Isle of Man open to visitors?

The Isle of Man is welcoming back fully vaccinated visitors however restrictions do apply. For the latest guidance and advice go to https://www.visitisleofman.com/visitor-information/coronavirus-information

I’m not a UK citizen, what health care cover do I need when visiting the Isle of Man?

All visitors from outside the UK should ensure they have adequate travel insurance in place to cover emergency medical treatment including repatriation cover before they travel.

Can I use my European Health Insurance Card when visiting the Isle of Man?

The EHIC is only available to residents of countries within the European Economic Area (EEA)* and Switzerland and gives them the right to access state-provided healthcare during a temporary stay in another country within the scheme. The Isle of Man is not part of the UK, a member of the EU or of the EEA, so people visiting the Island are not eligible to use their card to receive medical assistance.

BREXIT INFORMATION

Will flights still operate?

UK citizens can be reassured that regardless of the Brexit outcome planes will still fly between the UK and the EU: if a deal is agreed then we will be in a transition period, meaning everything will stay the same until the end of December 2020 and flights will continue as normal. Even if we are in a no-deal scenario, the European Commission has said that UK airlines will still be able to operate flights between the UK and the EU. The UK government has offered similar assurances for EU airlines.

Will I need a visa to travel to the EU after Brexit?

You shouldn’t need a visa to travel to the EU after Brexit. The European Commission announced in November 2018 that, even in a no-deal scenario, UK travellers can still visit the EU without a visa, providing the same is offered to European citizens visiting the UK. The European Commission has said that from 2021, UK citizens will need to pay a fee (of around 7 Euros) for this visa exemption. This is part of a new electronic travel authorisation system applying to all third country visitors to the EU, similar to the US ESTA regime.

VISITING THE ISLE OF MAN

What currency do I need when visiting the Isle of Man?

The Isle of Man has its own currency with the same value and denominations as the British Pound. UK currency is legal tender on the Isle of Man, but Isle of Man currency is not legal tender in the UK but will be exchanged by any Bank free of charge

What ID do I need to travel to the Isle of Man?

All flights and sailings to and from the Isle of Man will require a valid form of identification at check-in. Passports are required for any visitor travelling on a visa. Driver’s licenses are acceptable identification for some visitors from the Common Travel Area and/or European Union. We recommend travelling with your passport at all times.

Can I use my mobile phone on the Island, and will I get charged extra?

There are two mobile phone networks operating on the Isle of Man – Manx Telecom and Sure Mobile. Each mobile network has commercial agreements with mobile phone networks in the UK, Europe and the rest of the world and it is advisable to check with your own mobile network to determine the level and charges of the roaming with the Isle of Man providers. Please note the Isle of Man is outside the EU jurisdiction and as such does not benefit from the tariff caps operating within the European Union. It is possible to purchase local pay-as-you-go SIM cards from the Island’s mobile phone providers

CORONAVIRUS

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