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FREQUENTLY ASKED QUESTIONS

Duke Travel is all about you. Our small team of dedicated travel experts are waiting to help you find or make the perfect trip for you. We know that holidays are the most precious time and we want it to be perfect for you. Working with the Travel Trust Association, our experts search hundreds of packages and trips every day to find just the right selection for our customers.

What is the Travel Trust Association?

The Travel Trust Association (TTA) is a travel trade association, established for over twenty years, whose members consist of Travel Agents, Tour Operators and Travel Organisers. The TTA is designed to protect you, the customer, by giving 100% financial protection on all aspects of travel packages booked through TTA members. There are currently over XXX members of the Travel Trust Association. You can find out more about the Travel Trust Association here: http://www.traveltrust.co.uk/Default.aspx?tabid=131 Terrific Travel Ltd T/A iomtt travel is a registered member of the Travel Trust Association with membership number 6064.

How safe is my money when I book with Duke Travel?

Our membership of the Travel Trust Association means your holiday is covered by the TTA 100% Financial Guarantee. Every Travel Trust Association member deposits your money into a Trust Account. A Trust Account is a bank account designated to hold the customer's money. Your money remains in the Trust Account and is supervised by an appointed Trustee who is either a banker, chartered or certified accountant or a solicitor. Both the Travel Trust Association members AND the Trustee are required to authorise payments from the Trust Account. In addition to being held in trust, your monies are also guaranteed. A Stand Alone Safe Seat Plan policy is a guarantee which is issued on behalf of every passenger in your party by the Travel Trust Association member. If your money is not in the Trust Account, the Stand Alone Safe Seat Plan policy will reimburse the loss of any amount paid to a Travel Trust Association member up to the value of £11,000 per passenger. It is the combination of the Trust Account and the Stand Alone Safe Seat Plan that ensures all of the money which you have paid to a Travel Trust Association member is safely protected and available to pay for those services which you have booked. Please be aware that this is NOT a travel insurance policy. The Stand Alone Safe Seat Plan will only protect the money that you have paid to a Travel Trust Association member. We strongly recommend you take out a separate travel insurance policy to provide cover for cancellation, medical expenses and lost baggage, etc.

What is the difference between TTA and ABTA?

ABTA ended its consumer promise in 2006. This means that not all of the travel arrangements that you book through an ABTA member are necessarily protected in case of the financial failure of the travel company. You will need to ask the ABTA member how financially secure their travel arrangements are. If the arrangements are not automatically protected, the ABTA member may be able to offer suitable insurance to cover you. If you book with a Travel Trust Association member your money is 100% financially protected. Please see ‘How safe is my money when I book with Duke Travel?’

Do I always need a ticket to watch the racing?

Most sporting events charge an entry fee for the area controlled by the promoter plus extras if you want a grandstand seat or access to paddocks or special viewing areas. The Isle of Man TT races and Classic TT races are different since the 37.7 mile course provides many locations where public spaces are alongside the track or friendly landowners permit viewing from, and in some cases parking on, their land. There are also some businesses - including 13 pubs - around the course which allow free viewing from their sites. If you prefer to have some guaranteed facilities, there are grandstands and fan-zones around the TT Course, where, often for a fraction of the costs of a major Grand Prix event, you can enjoy a reserved seat with great viewing, wifi, results screens, catering and the all-important toilet facilities.