Monday 30th March 2020
As the global fightback against COVID-19 intensifies, we wanted to take this opportunity to update on what we’re doing for customers affected by the cancellation of the 2020 Isle of Man TT Races earlier this month.
The team have been working hard to ensure a fair outcome for those impacted by the Isle of Man Government’s decision to close the borders in order to protect the Manx population.
What have they been doing? The travel team have been liaising closely with suppliers, many of whom depend on the TT for a large proportion of their annual income, and who have seen their livelihoods threatened by the cancellation. We’re proud of the group of suppliers we have chosen to work with, as they have rallied around and are doing their best to help us to help you.
We’ve also been talking with the Isle of Man Government, as promoters of the TT, and seeking to ensure that when the races return in 2021 we will be in a position to offer you the best options for visiting the greatest road race spectacle in the World. And what a return that is going to be!
Where does that leave customers who have booked with Duke for 2020?
The team started contacting lead customers on Friday 27th March providing them with options for refunds or transferring bookings to TT 2021.
If you did not receive an email there may be several reasons: firstly, we can only take instructions from lead passengers on each booking. If you are not the lead passenger you won’t receive an email. You’ll need to speak to whoever made your booking. Secondly, if you are the lead passenger and still have not received an email please check your spam/junk inbox as emails can sometimes get trapped in there. If your email is not in a spam folder please email us at [email protected] quoting your booking number and we will resend your email.
We appreciate that time is of the essence for some of our customers, however, we would ask you to bear with us as far as possible. This is a completely unprecedented situation and working through every booking we have taken for 2020 to ensure a fair outcome is a laborious task that we need to get right first time.
We thank our wonderful customers again for the understanding and co-operation you have shown so far. Rest assured we are working as quickly as we can on your behalf.
Your custom is valued to us and we want you to stay safe and look after your loved ones. If you do have any questions about your booking then send an email to [email protected].Our Travel Team are working remotely and this will be the quickest way to get a response over to you.
We hope to see of many of you as possible at TT 2021 when the celebration of road racing is likely to be up there with even the enormous TT 2007 Centenary year.
Duke Travel Team
Friday 20 March 2020
Five days ago, the 2020 TT Races were cancelled by the Isle of Man Government and since then the effect of Corona Virus on daily life here and worldwide has become more and more challenging. Against this backdrop, the Isle of Man Government has promised financial support for local businesses and especially those in the travel and tourism sectors affected by the TT cancellation. We are told that tourism businesses involved in the TT and their customers are at the forefront of their considerations.
This week, Duke Travel has been in regular contact with our government representatives as well as the dozens of suppliers that contribute to the TT tourism supply chain to establish that travel, accommodation and services booked this year will still be available in 2021.
Concerning your travel booking, most tourism suppliers have already been fully or partially paid for their TT services and we have been establishing if they are prepared to move TT bookings forward to 2021 or refund all or part of the money received.
Details of the support that the Isle of Man Government can offer the industry are due to be announced next week and we shall assess the implications when we have the information.
We know that resolving this speedily is important for you, as it is for us, but until the picture is a little clearer we will have to ask you to bear with us for a while longer.
We are working on this as a matter of priority and will be in a position to give you more information by next Friday (27th) March at the latest.
Thank you once again for your patience at this difficult time.
Wednesday 18 March 2020
The cancellation of the 2020 Isle of Man TT Races has come as a blow to motorsport fans around the globe, but few would disagree with the Isle of Man Government’s decision.
People’s health must come first.
You can read the full statement here: TT Cancellation
Along with the cancellation of the races, the government has also introduced stringent entry requirements for visitors to the Isle of Man, including a 14-day mandatory self-isolation for anyone arriving by boat or plane.
On top of this, there’s now advice in place to prevent Manx residents leaving the island on all but essential travel.
All of this is being done to reduce any pressure on the critical care system in the Isle of Man.
You will be aware we are all in a totally unprecedented set of circumstances caused by the Coronavirus pandemic, where so many elements of daily life are changing. Today the situation is different to yesterday, and tomorrow may change again.
As with everyone else affected by changes to events and travel we are in the process of working through the implications.
We are currently assessing the situation as it affects our customers. We are discussing the implications closely with our suppliers, and the Isle of Man Government.
However, due to the unprecedented nature of this situation we would ask that you please don’t contact us just now. The immediate need is to for us to have discussions with all our suppliers.
We will update this blog on Friday 20th March 2020 with more information.
We thank you for your patience and understanding at this very challenging time.