Firstly, we hope you and your families have remained safe and healthy throughout this uncertain period. Our mission since the cancellation of the Isle of Man TT by the Isle of Man Government has been to provide each of our customers with a positive outcome, as quickly as possible. Like many consequences of the Coronavirus crisis, this has not been a straightforward process but we’re happy to be able to provide an update on progress.
For the majority of our customers, the preferred solution has been to transfer their holiday, at no cost, to the equivalent or similar dates at TT 2021. It says a lot for our suppliers that they have been able to facilitate this at short notice. Our travel team has been working hard on making the amendments to hundreds of bookings.
Alongside this, the team have been establishing which suppliers would accept cancellations and provide refunds.
We recognise, although the cancellation of the event is outside of our control and terms and conditions would not necessarily provide for a refund, in the circumstances many customers now find themselves faced with a refund – of whatever amount – can make a serious difference.
Most of our suppliers have been able to confirm that refunds will be available for cancellations, albeit often subject to some delay in order for them to be able to manage their cash flow – a major challenge for all businesses at the moment, but even more so for travel and accommodation providers who have seen their income drop to nil overnight, and with no clear picture of when the situation might resolve itself.
Unfortunately, two of our accommodation providers have told us they are not in a position to be able to provide refunds of the deposits we have already paid on behalf of customers who have booked for 2020.
However, in all cases, we are working to ensure that customers who are seeking refunds from their cancellations are able to receive something back. We also urge anyone who is in this situation to claim on their travel insurance, and we will assist in this as far as possible.
If you have booked travel and/or accommodation with us, you should by now have received an email outlining the various options available to you. If you have not received an email it may be because you are not the lead customer on the booking. Please speak to the lead passenger before contacting our customer service team – understandably, they are very busy at the moment.
We’d like to take this opportunity to thank our wonderful customers again for the understanding and co-operation you have shown throughout this very challenging period. We will be back in 2021 for the next instalment of the Isle of Man TT and it promises to be another brilliant celebration of the Isle of Man’s road racing heritage. We hope to see as many of you there as possible.