Coronavirus FAQ

As the Coronavirus outbreak continues, we’ve gathered together the answers to some of the most common travel questions we are being asked. Before we get into the FAQs, we recommend you check the following websites for important information on the current situation.

Isle of Man Residents / inbound travel advice: https://www.gov.im/coronavirus

UK Residents / inbound travel advice: https://www.gov.uk/guidance/travel-advice-novel-coronavirus

Public Health England: https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public

Duke Travel is an ATOL licence holder (number 11684). There is useful general advice for those who have booked flights with us here: https://www.caa.co.uk/passengers/

Duke Travel is a member of the Travel Trust Association

Is the TT affected by the Coronavirus?

The Isle of Man Government has cancelled the 2020 Isle of Man TT Races to protect critical care capacity in the coronavirus COVID-19 outbreak.

The full statement can be read here: https://www.iomttraces.com/news/racing/tt-2020-is-cancelled-mar20

In addition the Isle of Man Government has announced stringent entry requirements for anyone arriving at sea- or airports, including a mandatory 14-day self-isolation.

Will my Travel Insurance cover this cancellation?

In the first instance please contact your travel insurance company to confirm. In general, UK-based insurers, travel agents and airlines follow official UK Foreign Office travel advice

As of the 17th March, 2020, the UK FCO advises against all but essential travel for UK residents. You can read the full statement here.

In addition the Isle of Man Government has implemented strict entry requirements for anyone arriving in the Isle of Man. You can find the entry requirements here

What happens if I decide to cancel my trip?

If you cancelled your trip before the announcement cancelling the TT was released your cancellation request will be processed in accordance with the existing terms and conditions. 

Please note: At the time of booking with Duke Travel you will have received a standard “standalone insurance” certificate. This covers you against supplier failure. It is not travel insurance and does not protect you against ‘disruption to travel,’ disease or any other risks.

Can I rebook instead?

Duke will handle such requests on a case-by-case basis, but please note that it will not be possible to rebook for 2021 in all cases due to suppliers not having adequate capacity.

We understand that Steam Packet Company will make it possible to transfer TT bookings to the equivalent sailing in 2021. However we do not have full details of this scheme at this time.

Accommodation suppliers will have different policies in place and it might not be possible to arrange a transfer in every case.